Monday, November 30, 2009

Dear Nationwide Insurance

The person in charge of your automated customer service system seems to be operating under the misapprehension that saying it is "calling on behalf of Joe Blow" means that it is calling with information for Joe Blow. This is at first confusing, then annoying, and frankly, it makes your entire company sound like a bunch of illiterate asshats.

So, congratulations! You momentarily made me forget about Land Rover and their current high-dollar magazine ad campaign with the slogan "Eyes in the front, back and side of it's [sic] head."

Not your customer now or in the near future,

Sally Porter

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